Repair and Care

From annual cleaning to setting repairs

Repair and Care

Broken, dented or loose pieces are renewed in our own atelier by our masters.

Free assessment

Jewellery rubs, knocks and meets chemical products in daily life. Regular care prevents both loosening of settings and lost stones.

Repairs we offer

  • Ultrasonic cleaning, steaming and polishing
  • Ring enlargement and reduction (including eternity and wedding bands)
  • Renewal of diamond prongs and replacement of settings
  • Soldering of chains, clasps and catches
  • Rhodium plating renewal (white gold)
  • Platinum and gold welding, laser soldering

Pieces handed in at our boutiques are sent to the atelier insured; most jobs are completed in three to five working days. For pieces bought elsewhere we also give a free assessment and a written quote.

Handover and guarantee

When a repair is finished the piece is ultrasonically cleaned, photographed and handed over with a written repair card. Every repair is covered by a 12-month workmanship guarantee. For urgent cases we offer same-day repair and priority slots for dates such as engagements and weddings.

Scope of service

  • Free assessment and written quote
  • Three to five working days
  • Laser soldering and welding
  • Insured transport

Repair and Care — get a quote

Fill in the form and we will get back to you as soon as possible.

Frequently asked questions

Are diamonds sold with certificates?
All diamonds of 0.20 ct and above are sold with an independent laboratory report. The report number matches the laser inscription on the stone's edge. For smaller stones a Lalezar care card and a purity-and-weight declaration are provided.
How long does a bespoke piece take?
The sketch is ready the same day and the 3D model within three working days. After approval, casting, setting and polishing typically take 14 to 21 days. In busy periods (February, December) this can extend by seven days.
Can I turn my old gold into a new piece?
Yes. Your old jewellery is weighed, its purity measured and a written melt report given. All or part of the gold can go into the new piece; the unused part is credited at the current rate.
Are resizing and care really free?
For every piece you buy, annual cleaning, a setting check and one free resizing of up to one size are included. Lost stones and impact damage are not covered and are repaired at cost.
Does white gold turn yellow over time?
White gold is in fact a slightly yellowish alloy whitened with rhodium plating. When the plating wears with use, yellowing can appear. Renewal is free in the first two years; afterwards the plating costs between 600 and 1,200 TRY.
WhatsApp +90 212 555 76 20 info@lalezarmucevher.com.tr